Discrimination

mms010268
Posts: 1
Joined: 2010-08-03
Dad Points: 5

So, I have been a stay at home dad for 11 years now and have been "discriminated" against many times. This is the last straw, I have to tell you what happened:

My wife decided to change hair salons a few months ago because she wanted something closer than going to Washington Park. So, she recommended that my daughter go to where was now going.  I wanted to go to Louie's.  But, that frowned upon by my daughter.  Not being a mean dad, I wanted to do something special with my daughter so I called a week in advance and made an appointment. We showed up 10 minutes early to the Sage Creek Salon in Broomfield, CO only to be told by Christi that it would be a little while.  She then proceeded to take another little girl (apparently a daughter of a friend) and washed, cut, and fully blew dry her hair for a full 35 minutes. An elderly customer who was waiting condescendingly told me that I should have made an appointment. To which I responded, I did, a week ago, for 1:30. She had no response. The mother with the girl, who now had my daughter's appointment, let her other children (animals) run rampant through the salon and piled their belongings all over the chairs so no one could sit down. When I called my wife at 2pm saying my daughter just got in the chair she was cool but said it would all be ok. When I called back at 2:07 from the parking lot because my daughter was already done my wife was ticked!  Louie's (the barber shop I have been going to for 20+ years) would have done a better job on my poor daughter's hair.  Has this ever happened to anyone else out there???




TopDog
Posts: 176
Joined: 2010-02-11
Dad Points: 188
Take Her Somewhere Else

Or you and mom take her to get her hair cut. Don't fight it. Go Somewhere else where you and your daughter are welcome. Vote with your feet.



Irie Feeling
Posts: 27
Joined: 2010-05-27
Dad Points: 39
Not right

That wasn't right. I would also take my business elsewhere. Forever.

Cheers!



StayAtHomeTripletDad
StayAtHomeTripletDad's picture
Posts: 124
Joined: 2010-06-19
Dad Points: 169
Say something or move on

If you (your daughter) REALLY like(s) the place then say something next time you make an appointment about how you waited for 30 minutes past your appointment time previously.  I would not jump on the "discrimination" bandwagon just yet.  It might have been a frequent customer vs. you or something similar.  Regardless, if you do make another appointment I would be very tempted to make it in person and calmly/coolly express your "concerns."  For example it is a bit unreasonable for them to expect you to honor your appointment time when they do not.  You might also ask if there is a discount.  Also, do you know if the girl and her friend had an appointment?  Maybe it was that the stylist was running behind for the day.

On the other hand you can just vote with your feet.  But being in customer (dis)service as a front line person and in management for many years prior I was always a bit upset when there was an issue that a customer did not bring to my attention.  Not sure if you said anything or not while you were there.  If not, next time speak up.  My wife loves using the line "I have been very patient up to this point.  What can be done rectify this situation and assure that everyone is completely satisfied?"

Good luck!



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